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HOK Collection by Humans of Kashi
Welcome to HOK Collection. We provide our services to you subject to the following Terms & Conditions. These Terms & Conditions govern your use of our website and services. By accessing or purchasing from our website, you agree to comply with the terms outlined below.
If you do not agree with any part of these terms, then please refrain from using our website or use any services.
Use of Website
By using this website, you confirm that:
• You are at least 18 years of age or accessing the website under the supervision of a parent or guardian.
• The information you provide on the website is accurate and complete.
• You will use the website only for lawful purposes and in accordance with these terms.
We reserve the right to refuse service or cancel orders if any misuse of the website is suspected.
Product Information
We strive to ensure that all product descriptions, images and details are accurate. However:
• Slight variations in color, texture, or appearance may occur due to lighting or natural characteristics of products.
• Spiritual products such as Rudraksha, Karungali and natural stones may have natural variations.
These variations are normal and do not qualify as defects.
Pricing and Payments
All prices listed on the website are displayed in Indian Rupees (INR).
We reserve the right to modify product prices or discontinue products without prior notice.
Payments on our website are securely processed through trusted third-party payment gateways such as Razorpay. HOK Collection does not store your full payment card information.
Order Acceptance
Once you place an order, you will receive an order confirmation message or email.
However, we reserve the right to cancel or refuse any order due to:
• Product unavailability
• Payment issues
• Incorrect pricing or product information
• Suspected fraudulent activity
In such cases, the payment (if already made) will be refunded through the original payment method.
Shipping & Delivery
Orders are processed and shipped according to our Shipping Policy.
Delivery timelines may vary depending on the customer’s location and courier partner availability. HOK Collection is not responsible for delays caused by logistics partners or unforeseen circumstances.
Return & Exchange Policy
HOK Collection follows a strict no return policy.
Exchange requests are only considered if:
• The product received is damaged, or
• The wrong product was delivered.
Customers must provide a clear unboxing video showing the sealed package being opened. Without this video proof, exchange requests cannot be processed.
If approved, customers will receive store credit in the form of a coupon via email, which can be used for future purchases on our website.
Please refer to our Return & Exchange Policy page for full details.
Intellectual Property
All content on this website, including:
• Logos
• Images
• Product descriptions
• Text and design
is the property of HOK Collection / Humans of Kashi and is protected by intellectual property laws.
Unauthorized reproduction or use of website content is strictly prohibited.
Limitation of Liability
HOK Collection shall not be liable for any direct or indirect damages resulting from the use or inability to use our website or products.
All spiritual products are provided for traditional and devotional purposes and we do not guarantee specific spiritual outcomes.
Changes to Terms & Conditions
We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
Any changes will be reflected on this page.
Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
HOK Collection by Humans of Kashi
Kashi, Uttar Pradesh, India
Email: team@hokcollection.com
Phone: +91 8090311154